How to Complete ATO Access Manager for Super Stapling

• Identity: You must sign in using myID (formerly myGovID) linked to your organisation’s ABN in the Relationship Authorisation Manager (RAM).
• Employment Hero Details:
  • Business Name: EMPLOYMENT HERO PTY LTD
  • ABN: 11 160 047 709
• Your Software ID: Found in Employment Hero under Settings → ATO Integration. You’ll need this to complete the notification.
• Time to complete: Approximately 10–15 minutes.

1. Navigate to the ATO Access Manager.
2. Sign in using your myID.
3. From the list of available businesses, select the ABN you wish to set up for stapled super lookups.
4. Click Continue.

1. From the left-hand menu, select My hosted software services.
2. Confirm the correct Software service is displayed.
3. Click Notify the ATO of your hosted service.

1. Search for EMPLOYMENT HERO PTY LTD or ABN 11 160 047 709 in the list and select it.
2. Enter the Software ID from Employment Hero (Settings → ATO Integration) and select Next.
3. Read the notification statement, then select Save.
4. A green success message confirms the notification is active.

Once you have finalised the appointment in the ATO portal, you must notify the Employment Hero platform to trigger the verification.

1. Log in to Employment Hero.
2. Go to the Settings menu.
3. Select Payroll Settings and click ATO integration.
4. Select the option that matches your role:
   • I am the Principal Authority: Click I’ve completed the appointment.
   • I am a Delegate: Click I’ve confirmed it’s done (after your owner/accountant confirms they have finished the ATO steps).

The ATO Access Manager is a secure government portal that allows business owners (Principal Authorities) to manage who can access their business's tax and superannuation information online.

Within the context of Employment Hero, it is the tool you use to "appoint" us as an authorised provider. This authorisation is what allows our platform to communicate with the ATO and automatically retrieve stapled super fund details for your new employees.

Why do I need it for super stapling?

Since the introduction of Super Stapling legislation, employers are required to pay super into an employee's existing account (their "stapled" fund) if the employee does not choose a specific fund.

To automate this, Employment Hero needs your permission to "ask" the ATO for these details. You grant this permission in Access Manager by:

• Appointing Employment Hero HR Pty Ltd (ABN: 11 160 047 709).

Without this setup, your payroll team would have to manually log into the ATO portal for every single new hire to request stapled fund details—a process that can be time-consuming and prone to manual error.

Useful Resources

For further technical assistance or to understand more about your obligations, please refer to the following official government links:

• ATO Access Manager Home: The main landing page for managing your business permissions.
• Relationship Authorisation Manager (RAM): Use this to link your myID to your business ABN before using Access Manager.
• Stapled Super Funds for Employers: An overview of your legal requirements when onboarding new staff.
• Access Manager Permissions Guide: Detailed definitions of what each permission (like ECF) allows a third party to do.
• Employer Guide: Appointing Employment Hero as your Digital Service Provider (DSP) ahead of the 1 July deadline.

When you enter the ABN 11 160 047 709 into the ATO Access Manager, you will see the name Employment Hero Pty Ltd. This is the correct legal entity for our payroll and HR services.

If you cannot log in, it is usually because your myID is not currently linked to your business ABN. You will need to:

1. Log in to the Relationship Authorisation Manager (RAM).
2. Check that your status is listed as "Associated" or "Authorised."
3. If you are not the business owner, contact the person who manages your company's ATO portal (usually the Business Owner or Director) and ask them to grant you "Full Access" or to complete the appointment steps themselves.

Super stapling is a legal requirement under the Your Future, Your Super legislation. It is not an optional feature for employers.

If a new employee does not provide a choice of fund, you are legally required to check if the ATO has a "stapled" fund on file for them before you can pay into your own employer-nominated (default) fund. If you choose not to use the automated integration in Employment Hero, your payroll team will be required to perform these lookups manually via the ATO Online Services for Business portal for every new hire.

The Principal Authority is the person legally responsible for the business, such as a sole trader, director, or public officer. They must be the one to first link the business in RAM. Only the Principal Authority or a Full Access Delegate can appoint Employment Hero as a service provider.

The most common cause for failure is missing permissions. Ensure that the Employee Commencement Form (ECF) row in Access Manager has all three boxes ticked: View, Prepare, and Lodge. If any are missing, the ATO will block the automated request.

New Australian onboarding laws require digital platforms to check the ATO database for an employee's existing stapled super fund during self-onboarding to avoid account duplication. To learn more about the regulatory background and why this is required, check out the Employment Hero Employer Guide to DSP and Super Stapling.

Yes. If your new starters use Employment Hero HR for self-onboarding, EH is the platform performing the super stapling check. You must authorise EH as a Digital Service Provider (DSP) in your ATO Access Manager, even if ongoing payroll and STP lodgements happen in Xero or MYOB. For a step-by-step walkthrough of this specific portal setup, see the guide on How to Complete ATO Access Manager for Super Stapling.

If the integration isn't completed, Employment Hero will be legally blocked from performing the automated stapling lookup. New employees won't see their existing funds during onboarding, increasing the risk of duplicated accounts or manual processing errors. You can find instructions on how to clear this banner by following the ATO Access Manager Setup Guide.

No. If you use both Employment Hero HR and Employment Hero Payroll, the platforms leverage your existing Single Touch Payroll (STP) connection. If your EH Payroll is already successfully authorised with the ATO, you are already covered. For more details on how these platforms interact, refer to the Super Stapling Setup Overview.

If your EH HR platform is connected to an EH-backed payroll platform (like EH Payroll) that already has an active ATO software ID connection, you do not need to duplicate the setup. For validation steps, review the Employment Hero Help Centre Guide.

Not at all. This integration is solely a "read-only" check used to verify an employee's stapled fund during onboarding. It does not submit or report superannuation payment data. Your actual super payments remain safely handled by your existing clearing house or payroll software (like Xero). Read more about how data is handled in the DSP and Super Stapling Guide.