Error
| Type | Feature | Error Name |
|---|---|---|
| Tax error |
Employee file |
The tax file number is invalid. |
Explanation
This means that the tax number you have entered is incorrect and there are two issues that would cause this error to appear; they are:
- The TFN is the incorrect character length; must contain between 8–9 characters.
- The TFN does not meet the ATO's standards.
Solution
We recommend you follow the Tax File Declaration (TFN) article, and update your entered TFN so that it meets the ATO's standards. If your TFN does not meet the ATO standards, we recommend contacting the ATO to verify your TFN.
Explore related content
- Payroll integration issues dashboardThis feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categoriesThis feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within Employment Hero.