Error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Employee file | Employee does not exist on Xero |
Explanation
You will encounter this error when a user's employee file only exists on your Employment Hero platform and not on your Xero platform.
Solution
To resolve this error, you will need to transfer the employee record on your Employment Hero platform to your Xero platform.
Transfer employee record
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Use EH Data button.
Explore related content
- Leave balance visibility Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.