Error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Work types | Work type does not exist in QuickBooks Online |
Explanation
The error occurs if the work type does not exist within your QuickBooks Online platform because of this. Employment Hero automatically disables the work type causing this issue.
Important
We do not allow you to delete the work type while there is a timesheet linked to this data source.
Solution
Adding the work type to your QuickBooks Online platform and then re-syncing the two platforms will resolve this issue.
Resolving this error
- Log in to your QuickBooks platform.
- Click the Employees menu.
- Click the Payroll Settings submenu.
- Click the Work Types button.
- Click the Add button.
- Complete the following fields:
- Name.
- External ID.
- Automatically enabled for:
- Full time.
- Part time.
- Labour hire.
- Superannuation income stream.
- Casual.
- Work maps to:
- Employee's primary pay category.
- Pay category.
- Leave category.
- None (Shift condition).
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the Settings menu.
- Click the Work Types submenu.
-
Click the Update From Payroll button.
Helpful Hint
The Work Types page will now show a grey Updated button. It means Employment Hero has successfully imported your work types from your QuickBooks Online platform.