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Use HeroAI chat as an admin on the payroll platform

Available for the following Payroll plans: Standard, Premium 
Available for the following user access levels: Admin

HeroBot is an AI-powered chatbot designed to provide instant answers about the payroll platform. As an admin, you can use HeroBot to quickly locate features and learn how to use them. Drawing information from our help centre, HeroBot eliminates the need to browse through documentation—just ask a question and receive an immediate response.

Currently, HeroBot can only answer questions about the payroll platform. If your organisation uses both the HR and payroll platforms, you should use Hero AI on the HR platform. 

Live messaging

Ask HeroBot a question
  1. Log in to the Payroll platform.
  2. Click the purple chat icon towards the bottom right of the page.
    Purple button.jpg
  3. Type your name, then click Send.
  4. Type your email address, then click Send.
  5. Select your country from:
    • Australia
    • New Zealand
    • United Kingdom
    • Singapore
    • Malaysia
  6. Type your Organisation ID, then click Send. Learn how to find your Organisation ID in this article.
  7. Type your payroll question into the text box, then click Ask.
  8. HeroBot will give you an answer. It may also show links to help centre articles that relate to your search. You can click the green button at the bottom of HeroBot's answer to go to the article.
  9. You now have 2 choices:
    • If HeroBot has answered your question, click That helped.
    • If HeroBot has not answered your question, you can either ask another question or click Talk to a person. This will put you through to a live messaging service with our friendly support team.

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