1. Log into your Employment Hero. 
2. Click the Ask Hero AI button.
   
3. Type your policy-related question into the text box, then click the Ask button.
   
4. HeroAI will give you an answer and may list out some extra resources such as Help centre articles.

1. Log into your Employment Hero. 
2. Click the Ask Hero AI button.
   
3. Type your HR/general work question into the text box, then click the Ask button. Hero AI will give you an answer and may list out some extra resources, such as Help Centre articles.
   

When Hero AI is used in the Australia, UK, and New Zealand regions of Employment Hero, it searches the Help Centre to find answers. Accordingly, it can answer many questions such as: '

• How do I manage leave?
• How do I use two-factor authentication?
• How do I generate a report on employee headcounts?

Hero AI also has two in-built features, which are available in all regions of Employment Hero: Policies and WorkCoach.

• Its Policies feature searches through your company's policy information. This means you can ask it questions that are specific to your organisation, such as:
  
  
  • How is long service leave calculated?
  • What is my company's parental leave policy?
  • What is my company's work from home policy?
    
    
• Its WorkCoach feature provides management and career guidance. It answers questions based on users' personal information such as their Employment Hero, job title and role (i.e. manager, admin, employee, or owner). This means you can ask it questions such as:
  
  
  • What skills should I display to help my career development?
  • What kind of training certifications will help me in my role?
  • How can I improve my work relationships?

Yes. If your company has not uploaded the policy information, you will receive the below message:

I am designed to answer questions about your organisation’s policies. Currently, I cannot find any policies for your organisation. Please contact your admin to add relevant policies.

If anything if missing from Hero AI that you feel is needed, please contact your administrator. 

Hero AI does not maintain any kind of context of the user i.e. which region the user is in, or if the user is a manager or employee. Instead, access controls are determined based on the user permissions to view policies.

It means if an organisation has set up policies in a way that allows UK users to view UK-related policies and AU users to view AU-related policies, then Hero AI will also adhere to this access control. You can only see the policies you are eligible to see based on your User Access. 

We use a Large Language Model (LLM) to process your org's policies so that we can give a reply to your employees if they ask a policy-related question. When an employee asks Hero AI a question, the platform identifies the most relevant policy or policies based on this comparison. In addition to policy-related questions, Hero AI also answers general HR and career questions. 

You must be logged in to submit a request via a webform.

1. Go to the Submit a request page.
2. Enter the following fields:
   • CC (optional)
   • Country
   • Desktop or mobile app?
   • Select a product
   • Topic
   • Request details to help us answer your requirements.
   • Add any attachments you think might help.
3. Click the Send button.
   
4. HeroBot will email you an in-depth answer and links to other resources. You can respond to the email to:
   
   • Ask another question
   • Talk to a support agent.
5. Another way to access the HeroBot's answer to the request you submitted:
   1. Click your profile picture in the top of the help centre
   2. Then click My Activities tab.
   3. A list of requests will display. Click the one you want an answer for.
6. HeroBot will then answer your question.