|Import conflict.||Employee file.||Employee exists on both Employment Hero and Xero.|
The error occurs when the employee exists on both your Xero and Employment Hero platforms, and they are using the same unique identifier; i.e., both records are using the same email address.
You can resolve this error by opting to use either your Xero or Employment Hero employee data.
If you opt to use your Xero platform employee data, then it will overwrite the data stored within the Employment Hero platform. The same logic applies if you choose Employment Hero platform data over the information stored within your Xero platform.
So you have now resolved your xero error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:
- Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.