Leave category does not exist | Xero Error

Error

Type. Feature. Error Name.
Import conflict. Leave Category. Leave category does not exist in Xero.

Explanation

The error occurs when a leave category does not exist on your Xero platform. When your Employment Hero platform encounters this issue, it will automatically disable the affected leave category.

Important

You can not delete the leave category while there are employees linked to it.

Solution

You can resolve this error by adding the leave category to your Xero platform and then updating the data stored on your Employment Hero platform.

Resolve this error
  1. Log in to your Xero platform.
  2. Click on the Organisation Name   button.
  3. Click the Settings button.
    Xero_1.jpg
  4. Click the Payroll Settings button.
    Xero_2.jpg
  5. Click the Pay Items tab.
  6. Click the Leave button.
  7. Click the Add   button.
  8. Click either the Paid Leave or Unpaid Leave buttons.
    Xero_3.jpg
  9. Complete the following fields:
    • Leave name.
    • Type of units.
    • Leave load rate.
    • Normal entitlement.
    • Show balance on payslip.
  10. Click the Add button.
    Xero_4.jpg
  11. Log into your Employment Hero platform.
  12. Click the   Settings menu.
  13. Click the Leave Categories submenu.
  14. Click the   Update From Payroll button.
    Xero_5.jpg

    Helpful Hint

    The Leave Categories page will now show a greyed out   Updated button. It means we have successfully imported your leave categories from your Xero platform.

    Xero_6.jpg

Author recommended

So you have now resolved your xero error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:

  • Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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