Pay category does not exist | MYOB Account Right Error


Type Feature Error Name
Import conflict Pay Category Pay category does not exist in MYOB.


The error occurs when a pay category does not exist in your MYOB Account Right platform, because of this, Employment Hero will automatically disable the affected pay category.


We do not allow you to delete the pay category while there are employees linked to it.


Adding the pay category to your MYOB Account Right platform and then re-syncing the two platforms will resolve this issue.

Resolving this error
  1. Log in to your MYOB Account Right platform.
  2. Click the Payroll menu.
  3. Click the Payroll Categories submenu.
  4. Click the Wages button
  5. Click the New button.
  6. Enter the pay category information and click the Ok button.
  7. Log into your Employment Hero platform.
  8. Click the Settings menu.
  9. Click the Pay Categories submenu.
  10. Click the Update From Payroll button.

    Helpful Hint

    The Pay Categories page will now show a greyed out Updated button. It means Employment Hero has successfully imported your pay categories from your MYOB Account Right platform.


Author recommended

So you have now resolved your MYOB Account Right error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:

  • Leave balance visibility | MYOB Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common MYOB Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their MYOB data.
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