Error
| Type | Feature | Error Description |
|---|---|---|
| Sync error | Leave | A validation exception occurred, unable to create leave request. This leave type has to be assigned to this employee to create and process a leave request. |
Explanation
This error occurs when an employee on your Xero platform does not have an assigned leave type. When the Employment Hero platform encounters this issue, it will not synchronise leave requests for the affected employees over to your Xero platform.
Solution
You will need to add a leave type to the affected employee files on your Xero platform and then re-sync your Employment Hero and Xero platforms to resolve this issue.
Resolve this error
- Log in to your Xero platform.
- Click the Payroll menu.
- Click the Employees submenu.
- Click on the name of the employee who needs to have a leave type assigned.
- Click the Leave tab.
- Click the Assign Leave Type button.
- Complete the following fields:
- Leave
- Leave calculation method
- Hours accrued annually
- Opening balance
- On termination unused balance is:
- Not paid out
- Paid out
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the Settings menu.
- Click the Leave Categories submenu.
- Click the Update From Payroll button.
Helpful Hint
The Leave Categories page will now show a greyed out Updated button and means Employment Hero has successfully imported your leave categories from your Xero platform.
Explore related content
- Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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