Error
| Type | Feature | Error Name |
|---|---|---|
| Sync error | Employee file | Unable to add Pay Template Earnings Line for Earnings Rate ID as this is auto generated by the application. |
Explanation
This error occurs when an employee file in Xero does not have an ordinary earnings rate assigned to their pay template. When Employment Hero encounters this issue, it will not synchronise the affected employee file over to your Xero platform.
Solution
Adding an ordinary earnings rate to the employee's pay template within their Xero employee file and then re-syncing the two platforms will resolve this issue.
Resolving this error
- Log in to your Xero platform.
- Click on the Payroll button.
- Click the Employees button.
- Click on the employee that needs an ordinary earnings line added .
- Click the Pay Template tab.
- Click the Add Earnings Line button.
- Complete the following fields:
- Earnings rate.
- Calculation type:
- Use earnings rate.
- Enter rate.
- Salary.
- Click the Ok button.
- Complete the required Earnings Rate fields.
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the Settings menu.
- Click the Payroll Integration Issues submenu.
- Click the Employee tab.
- Click the Action button.
- Click the Re-Sync button
- Click the Ok button.
Author recommended
So you have now resolved your xero error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:
- Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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