Xero error: Pay schedule cannot be changed due to an unprocessed leave request

Error

Type Feature Error Description
Sync error Employee file A validation exception occurred; payroll calendar may not be changed while the employee has unprocessed leave.

Explanation

This error occurs when an employee in Xero has an unprocessed leave request that their manager approved and synced over to Xero from Employment Hero. When Employment Hero encounters this issue, it will not synchronise the affected employee file over to your Xero platform.

Solution

Processing the leave request in a Xero pay run and then re-syncing Xero with your Employment Hero HR platform will resolve this issue.

Resolving this error
  1. Log in to your Xero platform.
  2. Click on the Payroll button.
  3. Click the Pay Employees button.
    Leave_1.jpg
  4. Click the Add Pay Run button.
    Leave_2.jpg
  5. Using the Select a Pay Period drop-down, select the required pay period.
  6.  Click the Next button.
    Leave_3.jpg
  7. Click on the employee's name who needs leave processed.
    Leave_4.jpg

    Helpful Hint

    You will see the employees approved leave applied in the Earnings Rate section.

    Leave_5.jpg
  8. Click the Save button.
  9. Click the Close button.
    Leave_6.jpg
  10. Click the Post Pay Run button.
    Leave_7.jpg
  11. Click the Yes button.
    Leave_8.jpg
  12. Log in to your Employment Hero platform.
  13. Click the General Settings menu.
  14. Click the Add-ons submenu. 
  15. Click the Actions button. 
  16. Click the Update button. 
    Xero_6.jpg
  17. Click the Update from Payroll button. 
    Xero_13.jpg
  18. Select the required payslip from the drop-down menu.
  19. Click the Import button.
    Xero_14.jpg

    Helpful Hint

    The Payslips section will now show a green Updated button. This means Employment Hero has successfully imported your selected Xero payslip.

    Xero_15.jpg
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