Error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Employee file | Employee does not have an email on MYOB. Please enter an email and re-import. |
Explanation
The error occurs when an employee does not have an email address entered in their MYOB Account Right card file; because of this, Employment Hero will not import the employee record.
Solution
Adding an email address into the employee's card file in MYOB Account Right and then re-syncing the two platforms will resolve this issue.
Resolving this error
- Log in to your MYOB Account Right platform.
- Click the Card File menu.
- Click the Card List submenu.
- Click the All Cards button
- Enter the employee's name in the search field who needs an email added.
- Click on the employee who needs who needs an email added
- Click the Profile button.
- Enter the employee's email into the Email field.
- Click the Ok button.
- Log in to your Employment Hero platform.
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Employees section, click the Update from Payroll button.
Helpful Hint
The Employees section will now show a green Updated button. It means Employment Hero has successfully imported your employees from MYOB Account Right.
Explore related content:
- Leave balance visibility This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common MYOB Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their MYOB data.