Error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Employee file | Employee does not exist |
Explanation
The error occurs when an employee only exists on HR classic and not on your MYOB Account Right platform. Employment Hero establishes an employee connection between the two platforms based on the employees account email address (Unique Identifier).
Solution
Adding the employee details into your organisation's card file in MYOB Account Right, re-syncing the two platforms, and resolving this follow-up error, will then enable these employees to sync between your HR classic platform and MYOB Account Right.
Resolving this error
- Log in to your MYOB Account Right platform.
- Click the Card File menu.
- Click the Card List submenu.
- Click the Employee button.
- Click the New button.
- Enter the employees details and click the Ok button.
- Log in to your HR classic platform.
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Employees section, click the Update from Payroll button.
Helpful Hint
The Employees section will now show a green Updated button. It means Employment Hero has successfully imported your employees from MYOB Account Right.
Explore related content
- Leave balance visibility | MYOB Guide This guide walks you through how to customise your employee's leave balance visibility in your HR classic platform.
- Common MYOB Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their MYOB data.