About the error
| Type. | Feature. | Error Number. | Error Name. |
|---|---|---|---|
| STP Lodgement error. | Payroll event. | SBR.GEN.AUTH.006 | The software provider has not been nominated to secure your online (cloud) transmissions. You have not nominated this software provider to secure transmissions made through online (cloud based) software. |
Explanation of the error
The context of this error about STP (Single Touch Payroll) lodgement depends on whether you are an employer or a registered tax/BAS (bank activity statement) agent.
The error means you have not followed the correct process of enabling electronic lodgement for your business.
You will need to resolve this error before you lodge events to the ATO.
The error means you are lodging the STP events as the employer (business owner) rather than the registered tax/BAS agent.
Note that, even when the connection between the ATO and your registered agent number has been established, this error can apply and be flagged accordingly.
You will need to resolve this error before you lodge events to the ATO.
Solution to the error
The context of this error about STP (Single Touch Payroll) lodgement depends on whether you are an employer or a registered tax/BAS (bank activity statement) agent.
You need to contact the ATO (either by calling them or using the Access Manager platform) and link the Software ID to each ABN.
If you opt to call the ATO, try ensuring you have the following information at the ready:
- Proof of ownership record
- For example, personnel TFN (tax file number), date of birth, address, and/or recent ATO-generated notice
- Your Australian Business Number (ABN) – or, if you are a registered tax agent, your Registered Agent Number (RAN)
- The name/ABN of your software provider (Employment Hero Payroll ABN: 70 154 693 955)
- Your unique Software ID provided by your software provider
You will need to ensure the following points are noted:
- If the business has configured its ATO settings so that the reporting party is the registered Tax/BAS Agent, an employer/business owner can still lodge events.
- The business must still follow the same procedures to connect its ABN with the ATO, even in the scenario described above. Otherwise, the lodgements will continue to fail.
If you are a registered agent lodging the event, you must also ensure the following two conditions apply:
- They select Registered Tax Agent as the party lodging the event.
- They followed the correct procedure before lodging (such lodging involves requesting client authority or applying a standing authority against the lodgement).