Find Talent questions answered

You can use Find Talent to perform the following tasks:

• Search for candidates for a current job opening using natural language (job title, location, or keywords).
• Search by an existing job listing to surface candidates more closely aligned to your job description.
• Save candidates to your talent pool for future hiring needs.
• Invite candidates directly to apply for a role.
• Backfill a vacated role when an employee leaves.

Navigate to Recruitment in the left sidebar, then click Find Talent.

Candidate matching, powered by Hero AI, compares your search criteria including job title, location, skills, and experience against candidate profiles created on Employment Hero Jobs. The more detail you provide, the more closely aligned your results will be.

To ensure your results are highly relevant, follow these practices:

• Use specific, commonly used job titles (for example, "Front End Software Developer" rather than "Developer").
• Include a location if the role is not remote.
• Use the Search by job feature if you have an open job listing as this matches against your full job description for more precise results.
• Make sure job listings have accurate addresses, as location is a primary matching factor.

Access to Find Talent is determined by user type:

• Admins and Owners: Full access to see and save candidate matches for all roles.
• Users with Recruitment Use access: Full access to see and save candidate matches for all roles.
• Users with recruitment-related job titles: Can see and save candidate matches if their title includes Talent, Recruiter, Recruitment, HR, People, or Culture.
• People Managers: Can see matches for roles below them in the organizational hierarchy.
• Hiring Managers: Can see matches for roles they are listed as hiring manager for.

Visibility: Admins and full Recruitment users see all candidates saved by anyone. People Managers see candidates they saved plus those in jobs they created. Hiring Managers see only candidates they saved themselves.

Adding to jobs: Admins and full Recruitment users can add saved candidates to any open job. People Managers can add to jobs they have access to. Hiring Managers can add to listings they are assigned to.

Candidates are sourced from Employment Hero Jobs. All job seekers have created a profile and consented to share their information with potential employers. Some candidates may limit communication preferences; in these cases, you can only contact them via the platform, not by phone or email.

Your employees are excluded from candidate matching results shown to other organisations. Employment Hero uses account email addresses to identify and exclude active employees from external recommendations. We recommend ensuring employees have their personal email addresses recorded in their file for more effective exclusion.

The SmartMatch dashboard was retired on 31 March 2026. Find Talent replaces it as the primary search interface. While candidate matching technology still powers the feature, it now uses natural language search. All previously saved candidates were migrated automatically.

Candidates sourced by Employment Hero are tagged Sourced by Employment Hero in Find Talent, in your ATS and in earlier SmartMatch locations. The tag applies to applications received from 30 September 2026. It appears on candidates who apply or show interest in a job after Employment Hero has invited them to it, and on Find Talent matches you invite to a job. Select the tag to learn what it means and what fees may apply.

You will see a notice about the placement fee at these points in the hiring process:

• In Quick Add and the onboarding readiness modal, a banner says a fee may apply. The banner does not show an amount.
• When you send an offer from the HR offer letter or from recruitment tools, a fee notice shows the amount before the offer goes out.
• When you onboard an introduced candidate, the fee notice appears on the last step of the onboarding form. It opens when you select Finish, Issue Contract or Issue Employment Agreement, before the form is submitted.

The amount is shown once the employment type and start date are known. Fees are not shown on candidate profiles.

The fee applies to placements with a start date on or after 31 October 2026 [CONFIRM: the PRD gives 30 October 2026]. A placement becomes billable once its start date is confirmed [CONFIRM: start date known, or candidate actually started]. You are only charged for candidates who start.

The fee is added to your monthly invoice. A placement with a start date in November appears on your December invoice.

After the start date is recorded, your billing contact receives an email that confirms the placement, explains why the fee applies and shows when it will appear on your invoice.

Fees are shown [excluding / including] GST, or VAT in the UK [CONFIRM: the changelog says excluding GST, the PRD says including]. Each fee is charged per placement:

• Australia: AU$449 for a permanent placement, and AU$49 for a casual, contract or temporary placement.
• New Zealand: NZ$449 for a permanent placement, and NZ$49 for a casual, contract or temporary placement.
• United Kingdom: £200 for a permanent placement, and £20 for a casual, contract or temporary placement.
• Canada: CA$300 for a permanent placement, and CA$30 for a casual, contract or temporary placement [CONFIRM: currency].

Customers on a Minimum Term contract are not charged the placement fee [CONFIRM: full exclusion list, including SARA customers, and how to word it for customers].

Read the full terms at Employment Hero candidate placement fee terms.