Available for the following plans: Lite, Plus, Unlimited HR, Essentials, Engage, Elite, Unlimited HR+Payroll
Available for the following HR plans: Standard, Premium, Platinum
Available for the following user access levels: Employee, Manager, Admin
Helpful Hint
Human-in-the-Loop: You are the decision maker
HeroAI is designed to be your productivity partner. It works in two primary
ways:
- On-Demand: It acts on your specific instructions and will not perform tasks unless you direct it to.
- Proactive Insights: It may surface observations or "AI Insights" based on patterns in platform data and user requests. These are suggestions designed to bring important information to your attention. See more information about AI insights here.
In both cases, the human remains the decision-maker. Hero AI provides the data and the draft, but it does not hit "submit" or "approve" without your final click. Hero AI is a productivity feature, not a professional adviser. We recommend reviewing all AI-generated insights and outputs and using your own judgement for all important management and compliance decisions.
Employees
- Log in to Employment Hero.
- Click the Ask Hero AI button in the top right-hand side of the screen to open Hero AI.
- You'll see suggested questions to help you get started. Type your question into the text box (e.g., "How much leave do I have?" or "What is the company WFH policy?"), then click the Ask button or press Enter.
- Hero AI will give you an answer and may list out some extra resources, such as help centre articles or links to your personal profile. You can provide feedback using the That helped 👍 or Wasn't helpful 👎 buttons.
- Log into your Employment Hero.
- Click the Ask Hero AI button in the top right-hand side of the screen to open Hero AI.
- You'll see suggested questions to help you get started. Type your HR/general work question into the text box, then click the Ask button or press Enter. Hero AI will give you an answer and may list out some extra resources, such as Help Centre articles. You can provide feedback using the That helped 👍 or Wasn't helpful 👎 buttons.
Employers
- Log into your Employment Hero platform.
- Click the Ask Hero AI button in the top right-hand side of the screen to open Hero AI.
- You'll see suggested questions to help you get started. Type your question or action request into the text box (e.g., "Approve John's leave request" or "What is our parental leave policy?"), then click the Ask button or press Enter.
- Hero AI will process your request and provide a response. For action requests, you may be able to complete the action directly through the chat interface. You can provide feedback using the That helped 👍 or Wasn't helpful 👎 buttons.
Example: Pre-fill action request
Try asking Hero AI to perform actions with specific details, such as: "Approve leave request for Sarah Smith for 01/02/2026". Hero AI will understand your request and help you complete the action.
Frequently asked questions
Hero AI searches Help Centre articles, company policies, and your personal employment data. It can answer questions such as:
- Policy: "What is my company's parental leave policy?" or "How is long service leave calculated?"
- Personal Data: "What are my bank and tax details?", "Show me my pay information," or "When is my next performance review?"
- Rostering: "What are my roster details for this week?", "Show me John Doe's roster", "How many hours did I work this week?", "How many hours did (my employee) work this week?", "Show me my timesheet entries", or "Show me empty shifts"
- Pay: "What is my salary history?"
- Leave: "Show me my leave balance" or "What will my leave balance be on [future date]?"
- Benefits: "What are my benefits and perks?"
- Personal: "Show me my employment records", "Show me my employment history", or "Show me my work eligibility"
- WorkCoach: "What skills should I display to help my career development?"
Additionally, Managers can use Hero AI to take actions, such as: "Show me pending leave requests", "Approve annual leave for Sarah Smith", "Create shifts for John Doe", "Create unavailability for John Doe", or "Decline leave request for John Doe."
Yes. For policy-specific questions, your company must have the information uploaded. However, personal data (leave, pay, etc.) is pulled directly from your Employment Hero profile.
Hero AI adheres to strict access controls. You can only see policy information or personal data (like bank, tax, and super details) that you are already eligible to see based on your User Access and permissions.
Hero AI respects existing platform permissions and does not override or bypass permission models. Users can only:
- View information they already have access to
- Perform actions they are authorized to perform
Your capabilities within Hero AI vary based on:
- Role: Employee, Manager, Admin, or Owner
- Country: Location-specific access rules
- CSS permissions: Custom security settings configured for your organisation
- Enabled features: Feature flags activated in your organisation
This ensures that Hero AI maintains the same security and access controls as the rest of the Employment Hero platform.
Note that no data is stored anywhere but within our secure ecosystem. Personal information and client data are purely processed by a Large Language Model (LLM) API and are never used for model training purposes.
To view your conversation history with Hero AI:
- Click Ask Hero AI.
- On the popup window, click the View History (represented by a clock) button.
- Select one of the three filters: All, Hero AI, or Support (you will need to have access to raise support tickets to view the Support filter).
- Select the conversation entry (e.g. How do I apply for leave?).
- Scroll through your logged conversation to view the full transcript.