Gabriella Alicaya
Articles
-
Week 26 2026 | Release Notes
Here are our product releases for Week 25 of 2026, which includes June 22 - 26, 2026.AIEmployees and managers can now ask Hero AI natural-language questions about feedback to quickly identify stren...
-
EH Fundamentals: Permissions
Available for the following plans: Lite, Plus, Unlimited HR, Essentials, Engage, Elite, Unlimited HR+Payroll,Available for the following HR plans: Standard, Premium, PlatinumAvailable for the follo...
-
Troubleshoot incorrect earnings in a pay run on Payroll classic
Available for the following payroll classic plans: Standard, Premium, Core PayrollAvailable for the following user access level: AdminIf earnings are not showing as expected in a pay run on the Pay...
-
Run a HeroClear Contribution Error Report on Payroll classic
Available for the following payroll classic plans: Standard, PremiumAvailable for the following user access level: AdminThe HeroClear Contribution Error Report gives payroll administrators a comple...
-
Single Touch Payroll (STP) foreign income types FAQ
STP Error"Reason: Country of Income must be provided. A Foreign Employment Income Type must contain a Country of Income."ExplanationThe country code is picked up via the location setting the employ...
-
Payday Super FAQs
The basics of payday super Payment timing & deadlines Clearing houses & processing Transition to HeroClear Errors, bounced payments & fund mergers Cash flow & business impact Compliance & penaltie...
-
Book a free recruitment consultation with a Hiring Success Specialist
You can book a free consultation with our Hiring Success Specialists to make the most out of your recruitment. What is a Hiring Success Specialist? Who should book a session? How do I book a sessio...
-
Payday Super (Qualifying Earnings & Annual MCB): What Admins Need to Do
From 1 July 2026, Australian employers must calculate and report super using the new Qualifying Earnings (QE) framework and apply an Annual Maximum Contribution Base (MCB) cap, replacing the existi...
-
Getting started: Hero AI Insights
Hero AI Insights is designed to act as a proactive digital assistant. The feature surfaces important information that a user can act on. For example, Hero AI Insights can flag to an employee that t...
-
Sunsetting legacy Requisitions, Onboarding Approvals and Employee Files Changes
We are making changes to how Requisitions, Onboarding Approvals, and Employee Files Changes and approvals are supported in Employment Hero. The legacy features currently available on the Premium su...