Available for the following Payroll plan: Free Payroll, Core Payroll
Available for the following user access levels: Admin
This article covers several of the common error codes we have identified that can cause an HMRC submission to fail.
Error: Code 1000 - System failure. The submission of this document has failed due to an internal system error.
The cause of this error usually means that the HMRC's website currently has an issue. To resolve the error, we recommend you wait and try your lodgement later, or if it keeps occurring, you can contact the HMRC directly.
The cause of this error can come from entering an incorrect username and/or password for the HMRC gateway. Make sure that your HMRC username and password are correct and try re-submitting your Full P60 again. To read further information on how to set up your HMRC settings, you can refer to the following article.
Another cause can stem form entering incorrect PAYE reference entries. We recommend, if your username and password are correct, that you check that you have not entered your PAYE details incorrectly.
If neither of these solutions solve your error, you may have only recently activated your new ID and password and sometimes it may take a couple of weeks for the HMRC to activate them across their platform. If the problem persists then you will need to contact HMRC directly.
Check your HMRC settings and see if they have any of the following problems:
- Spaces at the beginning of the your business address.
- Spaces before first names and last names in the Employee Details section.
- An apostrophe used rather than a closed single quote in surnames such as 'O'Connor'.
- Incorrect National Insurance Number entered.
- Spaces at the beginning of the employees address.
To read further information on how to set up your HMRC settings, you can refer to the following article.
Check your HMRC settings and see if they have any of the following problems:
- Spaces at the beginning of the your business address.
- Spaces before first names and last names in the Employee Details section.
- An apostrophe used rather than a closed single quote in surnames such as 'O'Connor'.
- Incorrect National Insurance Number entered.
- Spaces at the beginning of the employees address.
To read further information on how to set up your HMRC settings, you can refer to the following article.
When this error occurs, you will need to amend the incorrect Accounts Office Reference number or PAYE Reference number entered on your HMRC settings page. To read further information on how to set up your HMRC settings, you can refer to the following article. You will then need to resubmit your Full Payment Submission (FPS). To read further details on how to submit a FPS refer to the following article.
The cause of this error is usually because the scheme has not started yet; it was started after the submission date or it has ceased and the cessation date was before the submission date. You will need to confirm the scheme creation date and the HMRC registration date or when the scheme ceased operating. If you do not have these details, please contact HMRC and they will be able to tell you.