Error
| Type | Feature | Error Description |
|---|---|---|
| Sync error | Leave | Unable to create time off request. This time off type has to be assigned to this employee to create and process a time off request. |
Explanation
This error occurs when an employee within your Xero platform does not have an assigned time off type. When Employment Hero encounters this issue, it will not synchronise leave requests for the affected employees over to your Xero platform.
For example, if you are trying to give an employee compassionate leave and compassionate leave exists as a leave type in Employment Hero but not in Xero, it will not be synced to Xero and could cause issues in payslips.
Solution
You will need to add a time off type to the affected employee files on your Xero platform and then re-sync Employment Hero and Xero platform to resolve this issue.
- Log in to your Xero platform.
- Click the Payroll menu.
- Click the Employees submenu.
- Click the name of the employee who needs to have a time off type assigned.
- Click the Time Off tab.
- Click the Assign Time Off Type button.
- Complete the following fields:
- Time off.
- Schedule of accrual.
- Hours accrued annually.
- Maxing to accrue.
- Balance.
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the Settings menu.
- Click the Leave Categories submenu.
- Click the Update From Payroll button.
Helpful Hint
The Leave Categories page will now show a greyed out Updated button and means Employment Hero has successfully imported your leave categories from your Xero platform.
Explore related content
- Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in Employment Hero.
- Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.