About the error
| Type | Feature | Error Name |
|---|---|---|
| Employee file | Pay details | A validation exception occurred, Invalid Payroll Calendar ID |
Explanation
This error occurs when an employee's pay schedule in Employment Hero does not match any current pay calendars on your Xero platform. When the Employment Hero platform encounters this issue, it will not synchronise the employee's file with your Xero platform.
Solution
You will need to add the pay schedule to your Xero platform and then re-sync Employment Hero with your Xero platform to resolve this issue.
Add pay schedule
- Log in to your Xero platform.
- Click the Organisation Name button.
- Click the Settings button.
- Click the Payroll Settings button.
- Click the Calendars tab.
- Click the Add button.
- Complete the following fields:
- Pay period
- Name
- Start date
- First payment date
- Make this my default pay calendar for new employees
- Click the Add button.
- Log into your Employment Hero platform.
- Click the Settings menu.
- Click the Pay Schedules submenu.
- Click the Update From Payroll button.
The Pay Schedules page will now show a greyed out Updated button. This means Employment Hero has successfully imported your pay schedules from your Xero platform.
Explore related content
- Leave balance visibility via the HR platform and Xero This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Xero error: Unable to create time off request This article covers what to do when an employee within your Xero platform does not have an assigned time off type.