If you’re having trouble resetting your Employment Hero password, using an incognito/private browser window can help to bypass the issue. Below are the steps we suggest taking.

If you want to learn how to reset your password, see this article.

What You Need to Do:

1. Use Incognito/Private Mode:

   • Open your web browser in incognito or private mode. This helps avoid any cached data or extensions that might interfere with the password reset process.

2. Go to the Employment Hero Login Page:

   • Visit https://secure.employmenthero.com/users/sign_in.

3. Enter Your Account Email:

   • Ensure you’re using the email address linked to your Employment Hero account (typically the one where you receive your payslips or log in to the Swag app with).

4. Select "Forgot Your Password":

   • After entering your email, click on Forgot your password. You should receive the reset email shortly after.

Why This Works:

We've seen cases where users correctly entered their account email but didn't receive the reset email due to various factors like cached data. Using incognito mode bypasses these potential issues, ensuring a clean start.

Additional Steps If the Issue Persists:

• Verify Your Email: Make sure there are no typos in your email address.
• Check with Your Organisation's Administrator: They can confirm if you’re using the correct email associated with your account.
• Contact Support: If you’re still not receiving the reset email, even after following these steps, reach out to our support team for further assistance.

This approach should resolve the issue in most cases, helping you regain access to your account quickly.