Select your platform and then browse by platform category
Who are you and what section are you in?
My Account
This section will run through how to manage your Personnel HR account, for example, updating your password.
- I have not received my reset password link
- Reset and update your HR platform password
- Access your Hero Passport
- Change my personal email address
- How do I access the payroll features?
- How do I set my account language on Employment Hero?
- How do I switch between organisations?
- How do I use QR codes?
- Log in to and sign out of Employment Hero FAQ
- Manage my notifications
- Recover your Employment Hero account
- Recover your user account
- Request and manage employee MFA reset requests
- Request and manage employee MFA reset requests
- Service and marketing emails explained
- Set my account time zone on the HR classic platform
- Set up or disable two-factor authentication (2FA)
- Use the Employment Hero EAP (Employee Assistance Programme) service FAQ