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Reset my payroll account password

Available for the following Payroll plans: Standard, Premium
Available for the following user access levels: Employee, Manager, Admin

To reset your payroll password, follow the instructions below. 

Reset your payroll password
  1. Head to the to Employment Hero Payroll login page
  2. Click the Forgot My Password button.
    Screenshot 2023-08-11 105726.jpg 
  3. Enter the email address you use to log in to your payroll platform. 
  4. Click the Recover Password button. Screenshot 2023-08-10 094142 (1).jpg
  5. Click the link in the reset password email sent to your email.

    Warning

    It is a one-time only link and will expire in 24 hours.

  6. If two-factor authentication is enabled for your account, you will be required to provide a verification code.
  7. Enter a new password into the Password field.

    Important

    The platform will determine whether the password is strong enough by using a password strength estimator, rather than requiring a set number of letter/numbers etc.

  8. Re-enter the new password into the Confirm Password field.
  9. Click the Reset Password button.  Screenshot 2023-08-10 094549.jpg

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