1. Go to the HR platform sign in page.
2. Enter your email address in the email field.
3. Click the Next button to reveal the password field and the forgot password button.
4. Click the Forgot password? button.
   
5. Complete the I'm not a robot reCAPTCHA checkbox.
6. Click the Request Link button.
   
   
   

   Warning

   The reset password email is a one-time link that only lasts for 72 hours. Make sure you enter the email address associated with your Employment Hero account to receive the reset password link.

7. Open your email inbox that you use for your Employment Hero account.
8. Open the Reset your Employment Hero password email from no-reply@employmenthero.com.
9. In the email, click the Change password link.
   
10. Enter your new password in the New Password and Confirm New Password fields. We recommend a strong password, using a mix of lowercase and uppercase letters, numbers, and symbols.
11. Click the Reset password button.
    
    
    

    Important

    If you have not received your password reset email, check if you have entered the email address associated with your Employment Hero account. If you are unsure what your account email address is, please contact your manager or platform administrator.

1. Log into the HR platform.
2. In the top-right corner, click your name on the dashboard.
3. In the menu that appears, click the Account Settings button.
   
4. Scroll to the Change Password section of the page.
5. Enter the following in the three fields:
   • Your current password.
   • Your new password.
   • Your new password again as confirmation.

   Helpful Hint

   Employment Hero uses a password strength meter to help you choose your password. We suggest you:

   • Use at least eight characters.
   • Have at least one uppercase (A-Z) and lowercase character.
   • Have at least one numeric character.
   • Have at least one special character.
   • Avoid dictionary words or a combination of words.
6. Click the Submit button.
   

1. Open your email inbox linked to your Employment Hero account.
2. Open the Employment Hero Account Unlock Instruction email from no-reply@employmenthero.com.
3. Click the Unlock account link.
   
4. Enter your email address associated with the HR platform.
5. Click the Next button.
   
6. Enter your password in the password field.
7. Click the Log in  button.
   
   
   

   Important

   • If you have previously enabled 2FA, you have to enter the 2FA code to log in.
   • If you don't remember your password, you can follow the instructions in the Reset your password section of this article.

If the password reset link has expired, it is because either:

• You have previously clicked the password rest link.
• You have logged into Employment Hero in another tab or window.
• You clicked on a link that was not the latest password reset link.

You will need to click on Reset Password on the login page again to receive another link. 

If you have not entered the email address associated with your account, you will not receive the reset password link. Make sure you enter the correct email address. If you believe that you have entered the correct email address, however, are still not receiving your reset password link, please contact your organisation's administrator who will be able to tell you the correct email address to use.

No. At this stage, multi-factor authentication is not available.

No. You will need to contact our Support team using the in-platform Help function to do this. Our Support team can help commence the process to reset an employee's 2FA.

If you do not receive your password reset email, please follow the steps in this article.