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Update employee superannuation details

Updated

Available for the following plans: Lite, Plus, Unlimited HR, Essentials, Engage, Elite, Unlimited HR+Payroll Available for the following plans: Lite, Plus, Unlimited HR, Essentials, Engage, Elite, Unlimited HR+Payroll
Available for the following HR classic plans: Free, Standard, Premium, Platinum Available for the following user access levels: Employee, Manager, Admin

The Superannuation Details feature allows you to update an employee's superannuation details if they change. These changes can include needing to update their chosen super fund member number, changing from a company-preferred fund to a regulated fund, or simply just updating their account name. There is only one place you need to update your superannuation details if they change, making sure your employee record on the HR platform is always up to date.

Warning

Updating an employee's super information requires you to have two-factor authentication enabled. You will also need to input your 2FA code before having access to the information if 24 hours have passed since your last input, your 2FA code.

The reason for this is because of the updated Australia Tax Office (ATO) Digital Service Provider (DSP) Operational Framework. Its focus is to strengthen digital security and decrease the risk of security violations. To read further information on the updated DSP framework, refer to the following page; for details on how to enable Two-Factor Authentication, refer to the following article.

Important

If an employee selects the Company Nominated Super Fund option when onboarding, your organisation's payroll admin must manually create the employees super account.

Getting started

Add a superannuation fund
  1. Click the People menu.
  2. Click the People list submenu.
  3. Select the employee whose details need updating.
  4. Go to the Pay & compensation section.
  5. Click the Superannuation tab.
  6. Click the Add Super button.
    addsuper01.jpg
  7. Select one of the below options:
    • I found my employee details.
    • I did not find any details.
  8. Click the Continue button.
  9. Complete the required fields on your screen and click the Save button.
    addsuper02.jpg
Edit existing superannuation fund details
  1. Click the People menu.
  2. Click the People list submenu.
  3. Select the employee whose details need updating.
  4. Go to the Pay & compensation section.
  5. Click the Superannuation tab.
  6. Click the Edit (pencil icon) button.

  7. Click Nominate a new APRA-regulated fund from the dropdown.
    Nominate a new APRA-regulated fund highlighted

  8. Complete the choice form process, editing any information as required.

  9. Click Submit.

    Important

    From 10 October 2025, the employee will receive an email notifying them of the changes you made to their super fund details. They can review the update, but the change will automatically be reflected in their profile.

Remind a user to complete their super details
  1. Click the People menu.
  2. Click the People list submenu.
  3. Select the employee whose details need updating.
  4. Go to the Pay & compensation section.
  5. Click the Superannuation tab.
  6. Click the Send Email button.
    superreminder.jpg
Update your company's preferred fund

Important

You can only nominate a default fund if one has been provided in Employment Hero. Ask your employer to Update their company nominated superannuation fund details if this option is not visible.

  1. Click the People menu.
  2. Click the People list submenu.
  3. Select the employee whose details need updating.
  4. Go to the Pay & compensation section.
  5. Click the Superannuation tab.
  6. Click the Edit (pencil icon) button.
  7. Click Nominate employee default fund from the dropdown.
    nominateemployerdefault.jpg
  8. Complete the required fields and click the Save button.
     
Nominate a regulated fund
  1. Click the People menu.
  2. Click the People list submenu.
  3. Select the employee whose details need updating.
  4. Go to the Pay & compensation section.
  5. Click the Superannuation tab.
  6. Click the Edit (pencil icon) button.
  7. Click Nominate a new APRA regulated fund from the dropdown
    nominateapra.jpg
  8. Complete the required fields and click the Save button.
     
Nominate a self managed super fund
  1. Click the People menu.
  2. Click the People list submenu.
  3. Select the employee whose details need updating.
  4. Go to the Pay & compensation section.
  5. Click the Superannuation tab.
  6. Click the Edit (pencil icon) button.nominatesmsf.jpg
  7. Click Nominate a new SMSF from the dropdown.
  8. Complete the required fields and click the Save button.
     

Further information

Why an employee’s super registration may fail

If an employee’s superannuation registration cannot be completed, this is usually due to an issue with the details provided to the super fund rather than a problem with the pay run itself. Common reasons include incorrect or incomplete employee information (such as name, date of birth, or TFN), an invalid or closed super fund product, or a mismatch between the selected fund and the employer’s default fund relationship with that super fund.

When this happens, Employment Hero will notify the employer with information about what needs to be corrected. Once the employee or employer updates the details, the registration can be re-tried and the super contribution will be processed. Usually, only the affected employee is impacted and the rest of the pay run can continue as normal.

 

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