Warning

Explanation

You must enter a valid tax file number on the employee's record and it must be eight or nine digits long. If you have not entered this data correctly, the platform will display the above warning when you go to submit a Single Touch Payroll (STP) lodgement.

Solution

Ensure the employee's tax file number is correctly entered in their record and is eight or nine digits in length, otherwise it will not be considered valid.

There are two paths you can take, and which one depends on whether you are using just Employment Hero Payroll or also have Employment Hero HR. If you just have our payroll product, you can refer to the following article on how to update an employees tax file number. If you have our HR product, you will need to make these changes on the HR side. You can refer to the following article for further information on how to make this update.