Warning
| Type. | Feature. | Warning Name. |
|---|---|---|
| Lodgement warning. | Business Details. | Employer declaration signatory contains invalid characters. |
Explanation
The warning shows when the user lodging the event has an invalid email address on the Australian Tax Office (ATO) Settings page. Or a Single Touch Payroll (STP) Pay Event Approver used an invalid email to approve a pay event lodgement. If you have not set up this information correctly, the platform will display the above warning when you go to submit an STP lodgement.
Solution
You will either need to edit the email address used for this user on your ATO Settings page. To read further information on this feature, refer to this article. The other solution is to resubmit your pay event for approval with the correct email address used this time. To read further information on this feature, refer to this article. You may need to refresh your pay event or update event data for these changes to display on your screen.