Question
What happens if there is a platform outage?
Answer
We have built an efficient and effective method of notifying our users in-platform if there is a system/feature outage to minimise support queries being raised. Our support team can trigger a timed in-platform notification if there is a platform or feature outage across the login page and the home page, with the ability to:
- Set the start and end Date plus the time of the outage to keep our users informed.
- Trigger the message on the login page and/or the home page.
- To set the severity level of the outage.
- Trigger a timed resolution notification to keep members informed.
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